Host department ftp login problem

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Host department ftp login problem

I was having some problem to login to my host department ftp account, and got no clue of what had caused that. So i have to contact host department support team and get this fix right the way. I contact the host department live chat support team through host department homepage. And the ftp problem was fixed on the spot. Here is the live chat conversation.

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Your chat request has been assigned to Patrick Jansen, please wait momentarily for Patrick Jansen to gather up your account information so he can serve you efficiently. Thank you!
Patrick Jansen: Hello! Welcome to Host Department’s LiveChat.How may I help you?
charles: hi patrick, my website is down and showing some odd message from server.
charles: http://www.hostdepartmentreview.org/
Patrick Jansen: Your domain is http://www.hostdepartmentreview.org sir?
charles: ya, thats my domain with HD
Patrick Jansen: Please wait for a moment, I’ll check it first.
Patrick Jansen: is index.php the mainpage sir?
charles: ..ya. index.php.. using wordpress script
charles: i m trying to ftp into server.. but seem like login had been rejected too. not sure wats wrong with server. ftp and www is down
Patrick Jansen: Hold on sir. I’m still checking it
Patrick Jansen: How about now sir?
charles: can see the homepage… but the ftp still failed.
charles: pls check the ftp as well. thanks
Patrick Jansen: May I know the error that you got while accessing the ftp?
Patrick Jansen: I tried using filezilla and filemanager and I can access it without problem sir
charles: mm.. i see. i still trying..
Patrick Jansen: Directory Listing Successful
Patrick Jansen: I used filezilla sir
charles: ya i am using filezilla
charles: from the control panel > ftp > i notice that the ftp is OFF for all domains. is this normal?
charles: “(Dedicated IP is required)”
Patrick Jansen: Hmm, may I know where you usually access your ftp sir?
charles: i am trying to change the ftp password for my username. still cant login. now sure.
charles: erm.. from ADSL.. with dynamic IP
Patrick Jansen: the software sir?
charles: using filezilla
Patrick Jansen: can you provide me the hostname that you used?
Patrick Jansen: or maybe you can provide me the error message that you got in the filezilla
charles: winchester.worldispnetwork.com
charles: Response: 220 ProFTPD 1.3.0a Server (Main FTP Server) [xxx.209.127.249] Command: USER xxxxxxxx Response: 331 Password required for xxxxxxxx. Command: PASS ********* Response: 530 Login incorrect. Error: Could not connect to server
Patrick Jansen: it seems that is the incorrect server sir
Patrick Jansen: maybe you can use this : web1.worldispnetwork.com
charles: ok i try now../
charles: alright.. this new host works.
Patrick Jansen: You are welcome sir
Patrick Jansen: Is there anything else sir?
charles: thats all. thanks for your help.
Patrick Jansen: you are welcome, its our great pleasure to serve you
Patrick Jansen: Good bye and have a nice day sir
Patrick Jansen: Thank you for using our Live Chat Support. It is our great pleasure to serve you. Thanks again for choosing Host Department!
Patrick Jansen: As you don’t need further assistance, do you want to end this chat now sir?