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Host department support suck

Host Department Problem, Host Department Support No Comments »

In previous to host department review article, if you read current them, you understand how frustrated and angry and with this host department but hosting services. Their Web server is slow in giving very poor service uptime. And they are FTP services is causing lots of problem, where the upload and content is not reflected website.

Not only that, host department support team sucks too. Lately course of my poor hosting experience a slow server and as well FTP problem mentioned above, I initiated an e-mail tickets to host department support team. E-mail tickets in is my choice now, as they terminate the host department live chat support, they no longer offering live chat support to customer.

The e-mail tickets will send to host department support department, and i waited more than six hours for them to reply back to me. inside the e-mail that technique support personnel told me he can view my website. This is really pissed me off! he don’t even read my e-mail properly, and totally don’t understand my problem. I am facing FTP problem where the files uploaded to server is not reflected in website, simple as that, and he can’t even read my e-mail, understanding it, and get it fixed. Totally waste of my time!

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Host department ftp login problem

Host Department FTP, Host Department Support No Comments »

I was having some problem to login to my host department ftp account, and got no clue of what had caused that. So i have to contact host department support team and get this fix right the way. I contact the host department live chat support team through host department homepage. And the ftp problem was fixed on the spot. Here is the live chat conversation.

This functionality requires JavaScript. Please enable JavaScript and try again. To read the LivePerson accessibility policy, please go to the Liveperson accessibility policy page.

Chat InformationWelcome to HOST DEPARTMENT.COM Live chat. An online representative will be with you shortly. You are number 1 in the queue. While waiting you might want to play Games or review our Knowledge Base. If you are having problems with your mail service, please refer to this update. Also please review our current network status page, just in case your problem is already being taken care of by our team.
Chat InformationYour chat request has been assigned to Patrick Jansen, please wait momentarily for Patrick Jansen to gather up your account information so he can serve you efficiently. Thank you!
Patrick Jansen: Hello! Welcome to Host Department’s LiveChat.How may I help you?
charles: hi patrick, my website is down and showing some odd message from server.
charles: http://www.hostdepartmentreview.org/
Patrick Jansen: Your domain is http://www.hostdepartmentreview.org sir?
charles: ya, thats my domain with HD
Patrick Jansen: Please wait for a moment, I’ll check it first.
Patrick Jansen: is index.php the mainpage sir?
charles: ..ya. index.php.. using wordpress script
charles: i m trying to ftp into server.. but seem like login had been rejected too. not sure wats wrong with server. ftp and www is down
Patrick Jansen: Hold on sir. I’m still checking it
Patrick Jansen: How about now sir?
charles: can see the homepage… but the ftp still failed.
charles: pls check the ftp as well. thanks
Patrick Jansen: May I know the error that you got while accessing the ftp?
Patrick Jansen: I tried using filezilla and filemanager and I can access it without problem sir
charles: mm.. i see. i still trying..
Patrick Jansen: Directory Listing Successful
Patrick Jansen: I used filezilla sir
charles: ya i am using filezilla
charles: from the control panel > ftp > i notice that the ftp is OFF for all domains. is this normal?
charles: “(Dedicated IP is required)”
Patrick Jansen: Hmm, may I know where you usually access your ftp sir?
charles: i am trying to change the ftp password for my username. still cant login. now sure.
charles: erm.. from ADSL.. with dynamic IP
Patrick Jansen: the software sir?
charles: using filezilla
Patrick Jansen: can you provide me the hostname that you used?
Patrick Jansen: or maybe you can provide me the error message that you got in the filezilla
charles: winchester.worldispnetwork.com
charles: Response: 220 ProFTPD 1.3.0a Server (Main FTP Server) [xxx.209.127.249] Command: USER xxxxxxxx Response: 331 Password required for xxxxxxxx. Command: PASS ********* Response: 530 Login incorrect. Error: Could not connect to server
Patrick Jansen: it seems that is the incorrect server sir
Patrick Jansen: maybe you can use this : web1.worldispnetwork.com
charles: ok i try now../
charles: alright.. this new host works. :)
Patrick Jansen: You are welcome sir
Patrick Jansen: Is there anything else sir?
charles: thats all. thanks for your help.
Patrick Jansen: you are welcome, its our great pleasure to serve you :)
Patrick Jansen: Good bye and have a nice day sir
Patrick Jansen: Thank you for using our Live Chat Support. It is our great pleasure to serve you. Thanks again for choosing Host Department!
Patrick Jansen: As you don’t need further assistance, do you want to end this chat now sir?

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