Host department send in following email alert to their customer. Informing a possible scams carry out by ex-employee, and currently host department had take legal action against him. Thanks for quick corrective action by host department, and ensuring their customer are keep informed in the first place. This help prevent the scams from repeating itself.
“Greetings from Host Department!We received communication from few of our customers that indicated a possible email scam.
This person sends emails in the name of Willow Glanfield and offers to provide solutions for any problems you are facing with your hosting provider. We have tracked down the person who sent those emails and have initiated legal action against him.Hostdepartment.com no more employs him and neither he has access to our customer resources. It has been a deliberate but futile attempt to spoil the brand name of Host Department and there by trying to win customers for his own personal hosting business.
On a separate note, we are glad to inform you that Host Department has now formed a stronger and better support team, which operates on a 24 / 7 / 365 basis. Currently, Live Chat & Ticket support is available round the clock. Phone Support will be extended to 24 / 7 from Aug 10th. With this enhanced support in place, we are confident that you will receive prompt support and timely resolution. As always, Please do send us your valuable feedback at feedback@hostdepartment.com.“
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In previous to host department review article, if you read current them, you understand how frustrated and angry and with this host department but hosting services. Their Web server is slow in giving very poor service uptime. And they are FTP services is causing lots of problem, where the upload and content is not reflected website.
Not only that, host department support team sucks too. Lately course of my poor hosting experience a slow server and as well FTP problem mentioned above, I initiated an e-mail tickets to host department support team. E-mail tickets in is my choice now, as they terminate the host department live chat support, they no longer offering live chat support to customer.
The e-mail tickets will send to host department support department, and i waited more than six hours for them to reply back to me. inside the e-mail that technique support personnel told me he can view my website. This is really pissed me off! he don’t even read my e-mail properly, and totally don’t understand my problem. I am facing FTP problem where the files uploaded to server is not reflected in website, simple as that, and he can’t even read my e-mail, understanding it, and get it fixed. Totally waste of my time!
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I was having some problem to login to my host department ftp account, and got no clue of what had caused that. So i have to contact host department support team and get this fix right the way. I contact the host department live chat support team through host department homepage. And the ftp problem was fixed on the spot. Here is the live chat conversation.
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